Have you discovered a fault with your Wera product? Of course, we want you to be satisfied, and if something has gone wrong, you have the right to make a complaint under Swedish consumer law. Fill out the form below and we will get back to you with a decision as soon as we can.

Please note: A complaint covers faults that were present in the product at the time of delivery (manufacturing defects, material defects, or transport damage). If you have instead changed your mind about your purchase and wish to return a faultless product, see our page on Returns & Right of Withdrawal — it is a different process with a 14-day right of withdrawal.

According to the Consumer Sales Act, you have a right of complaint for up to 3 years from the date of purchase for defects that were present in the product at the time of delivery. During the first 6 months, the defect is presumed to have been present from the outset unless the contrary can be proven. After that, you will need to be able to show that the defect was not caused by normal wear and tear or improper use.

Fill out the form below with as much information and as clear photos as possible.

We will review your case within 5 business days and get back to you by email.

We will propose a solution — repair, replacement with a new product, or refund, depending on what is reasonable in the individual case.

We will keep you updated throughout the process.